Welcome to the Terms & Conditions governing your use of the Flowers Sands End online flower delivery service. These Terms apply to all customers placing orders for flower delivery within Sands End and the surrounding areas. By accessing or using our website and placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making any purchases. If you do not accept these terms, please refrain from using our services.
For the purpose of these Terms & Conditions, the following definitions apply:
Placing an order for online flower delivery through Flowers Sands End is designed to be a quick and convenient process for all customers in Sands End and nearby areas.
Orders are subject to availability of flowers and fulfillment capacity. We reserve the right to reject or cancel orders where we are unable to fulfil the request, providing notice and a full refund in such cases.
We endeavour to replicate the bouquet or arrangement chosen as closely as possible. However, flowers are seasonal, and supply can be affected by factors outside our control. Should a particular flower or item be unavailable at the time of order fulfillment, Flowers Sands End reserves the right to substitute with similar flowers of equal or greater value and quality. The overall appearance and value of the arrangement will be maintained to the highest standard. Major substitutions will be communicated to you whenever feasible.
All prices are listed in British Pounds Sterling (GBP) and include VAT (where applicable) unless otherwise stated. The total price due, including applicable delivery charges, is displayed at the checkout stage.
In cases of payment failure or chargeback, we reserve the right to withhold delivery until the outstanding amount is settled.
We offer flower delivery services throughout Sands End and the surrounding areas. Deliveries are conducted on the date selected at the point of order, subject to our delivery schedule and service hours. While we make every effort to deliver within the chosen time slot, we cannot guarantee delivery times, particularly during peak periods or circumstances beyond our control (such as adverse weather, traffic disruptions, or supply shortages).
If no one is available at the recipient's address:
Customers are responsible for providing accurate delivery information. Flowers Sands End is not responsible for failed deliveries due to incorrect or incomplete recipient details.
Cancelling Orders: If you wish to cancel your order, please notify us as soon as possible. You may cancel your order at no expense provided we have not started preparing or dispatching your flowers. If the order has been processed or dispatched, cancellations may not be possible. In the event of cancellation for eligible orders, your payment will be refunded to the original method within a reasonable period.
Order Amendments: You may request a change to your order by contacting us promptly. We will endeavour to accommodate changes prior to preparation or dispatch but cannot guarantee acceptance of all amendment requests, particularly during busy periods.
We are committed to delivering high-quality flowers in excellent condition. If you are not satisfied with the delivered flowers or they arrive in a condition not acceptable, please contact us as soon as possible (ideally within 24 hours of delivery) with details and, if possible, photographic evidence. Depending on the circumstances, we may offer a replacement or refund, at our sole discretion.
Refunds or replacements are not available for issues raised more than 48 hours after delivery, except where required by law. Perishable goods such as flowers are exempt from the statutory right to cancel found in distance selling regulations, except in case of defective, damaged, or incorrect items supplied by us.
We take care to ensure all descriptions, images, and prices are accurate. Due to the natural nature of flowers, there may be minor variations in colour, size, and shape between the images shown online and the actual items delivered. All products are subject to availability. We reserve the right to withdraw or amend any item or service details at any time without notice.
Flowers Sands End will not be liable for any indirect or consequential loss arising out of or in connection with the supply, non-supply, or late delivery of products ordered, except as required by law. Our maximum liability for any claim in respect of a product supplied shall be limited to the price paid for that product.
We are not liable for:
All site content, including text, images, logos, and the selection and arrangement thereof, is the property of Flowers Sands End or its licensors and is protected by copyright and trademark laws. Any unauthorised use or reproduction is strictly prohibited.
You agree and acknowledge that your personal data will be collected, used, and stored in accordance with our Privacy Policy and in compliance with UK Data Protection Law. We will only use your details for the purposes of processing your order, delivery, and related customer services.
Flowers Sands End reserves the right to amend these Terms & Conditions at any time. Any changes will be posted on our website. It is your responsibility to review these Terms regularly. Continued use of our site and services after changes have been implemented will be regarded as acceptance of those amendments.
These Terms & Conditions and any disputes or claims arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in relation to any claim or dispute arising in connection with these Terms & Conditions.
These Terms & Conditions apply to all online orders for flower delivery placed by customers residing in, or sending flowers to, Sands End and surrounding areas. If you are unsure whether your location is covered, please check prior to placing an order.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, such provision will be deemed severed from these Terms and the remaining provisions shall remain in full force and effect.
These Terms & Conditions constitute the entire agreement between you and Flowers Sands End regarding your use of our online flower delivery service and supersede all prior agreements.
Thank you for choosing Flowers Sands End for your online flower delivery needs across Sands End and its surrounding areas. Should you have any queries regarding these Terms, we encourage you to contact us for clarification before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sands End, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sands End.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
