Returns, Refunds & Complaints Policy – Flowers Sands End

Our Fresh Flowers Guarantee in Sands End

At Flowers Sands End, we are committed to delivering only the freshest flowers to households and businesses throughout the Sands End area. As your trusted local florist, our policy ensures that all our floral arrangements reach you in pristine condition, offering a guaranteed freshness window and a straightforward process for returns or refunds should any issues arise.

Damaged-on-Arrival Policy

We take every care in preparing and delivering our bouquets. However, if your flowers are delivered damaged or not up to our usual standard, please notify us as soon as possible – ideally on the same day of receipt. We kindly request that you provide clear photographs of the damaged flowers and packaging so we can quickly assess and address the issue. Prompt communication helps us ensure that we uphold our promise of quality and allows us to continually improve our service for the Sands End community.

Freshness Window and Expectations

Flowers Sands End guarantees the freshness of your flowers for five days from the date of delivery when care instructions provided are followed. Please ensure blooms are placed in fresh water, away from direct sunlight or drafts, and stems are trimmed regularly. Should your arrangement begin to wilt or deteriorate within this five-day window, and you have followed our care guidelines, please contact us so we can find a satisfactory solution.

Refunds & Replacement Options

Your satisfaction is incredibly important to us. If your flowers are found to be damaged upon arrival, or do not remain fresh for the guaranteed period despite proper care, we offer two solutions:

• Replacement: We are happy to send out a new, fresh bouquet to you as quickly as possible.
• Refund: Should you prefer, we can process a full or partial refund, depending on the nature of the complaint.

The option chosen will depend on your personal preference and the nature of your order. Please note, all refunds and replacements are at the discretion of Flowers Sands End after we have examined the issue based on the evidence provided.

Complaints Process

If you wish to make a complaint, our goal is to resolve it swiftly and courteously. Please reach out to us with your order details and a description of your concern. Where relevant, send us photos to help us investigate thoroughly. We aim to respond to complaints within 48 hours and resolve most issues within five working days. Our team will work with you to understand what went wrong, offer solutions, and ensure you remain confident in choosing Flowers Sands End as your local florist.

Trusted Local Service for Sands End

Flowers Sands End is proud to be a reputable local florist serving homes and businesses across the Sands End neighbourhood. Our commitment to reliable, friendly service and guaranteed freshness means you can order with confidence every time. Thank you for trusting us with your floral needs.